How can we help?

Extended Producer Responsibility (EPR) is a UK regulation requiring businesses to pay fees for the packaging they supply to market. The fees fund recycling and waste management infrastructure.

You need to comply if both of these apply:

• Your business handles 50 tonnes or more of packaging annually
• Your annual turnover is £2 million or more

If you handle between 25–50 tonnes with £2M+ turnover, you must register but have reduced reporting requirements.

Getting started is simple:

• Sign up for a free account
• Upload your packaging supplier invoices
• Review AI-extracted packaging data
• Generate quarterly EPR reports

The entire setup takes about 15 minutes. Our AI automatically extracts packaging weights and materials from your invoices.

You'll need:

• Packaging supplier invoices from the past 12 months
• Material specifications from suppliers (if available)
• Company registration number
• Annual turnover information

Don't worry if you don't have material specifications — Complybase can classify packaging based on descriptions and industry standards.

EPR reports must be submitted to the Environment Agency by:

• 1 April — Q1 (January–March)
• 1 July — Q2 (April–June)
• 1 October — Q3 (July–September)
• 1 January — Q4 (October–December)

We recommend submitting 7–10 days before these deadlines to avoid last-minute issues.

You must report ALL packaging you supply, including:

• Primary packaging: Product boxes, bottles, bags
• Secondary packaging: Multi-packs, display boxes
• Transit packaging: Shipping boxes, pallets, shrink wrap
• Protective materials: Bubble wrap, foam, paper fill
• E-commerce packaging: Mailers, poly bags, tape

If it protects, contains, or transports a product at any point, it must be reported.

EPR fees are calculated based on:

• Weight: Total tonnage of packaging by material type
• Material: Different rates for plastic, paper, glass, metal and wood
• Recyclability: Modulation factors adjust fees based on how recyclable the packaging is

Example: 10 tonnes of easily recyclable cardboard might cost £200, while 10 tonnes of multi-layer plastic film could cost £7,000+.

Complybase automatically calculates fees based on material classifications and modulation factors.

Modulation factors adjust EPR fees based on recyclability:

• Code A (Easily Recyclable): −20% fee discount
• Code B (Recyclable): −10% discount
• Code C (Standard): No adjustment
• Code D (Hard to Recycle): +30% surcharge
• Code E (Not Recyclable): +80% surcharge

Using recyclable packaging can significantly reduce your costs. For example, black plastic receives a +30% penalty because optical sorters cannot detect it.

Our AI automatically extracts packaging data from your supplier invoices:

• Upload invoices (PDF, Excel, CSV)
• AI reads packaging item descriptions, quantities and weights
• System classifies materials based on descriptions
• You review and confirm the extracted data

The AI achieves 95%+ accuracy on standard supplier invoices, saving hours of manual data entry.

Yes — Complybase supports multi-location tracking:

• Separate packaging data by warehouse, facility or region
• Aggregate data for company-wide reporting
• Compare packaging usage across locations
• Assign different team members to different locations

Particularly useful for businesses with multiple fulfillment centres or manufacturing sites.

Report generation is automated:

• Go to Reports in your dashboard
• Select the quarter you want to report
• Click Generate EA Report
• Review the pre-filled data
• Download the report in EA-accepted format

Reports are formatted exactly as the Environment Agency requires, ready for submission through the NPWD portal.

We offer three plans (annual pricing):

• Starter — £119/month: AI extraction, compliance reports, up to 200 tonnes
• Professional — £279/month: Multi-location, forecasting, priority support
• Enterprise — £559/month: Unlimited tonnage, API access, dedicated success manager

All plans include a 14-day free trial with no credit card required. See the pricing page for full details.

Yes — cancel anytime with no penalties:

• Cancel from your account settings
• Access continues until the end of your billing period
• Export all your data before cancellation
• No cancellation fees

We also offer pause options if you need to temporarily suspend your account.

Yes — annual billing saves around 20% compared to monthly:

• Starter: £119/month annual vs £149/month monthly
• Professional: £279/month annual vs £349/month monthly
• Enterprise: £559/month annual vs £699/month monthly

You can switch to annual billing from your account settings at any time.

Common upload issues and solutions:

• File too large: Maximum file size is 25 MB. Split large PDFs or compress images.
• Unsupported format: We accept PDF, Excel (.xlsx, .xls), and CSV. Convert other formats first.
• Corrupted file: Try opening the file on your computer to verify it isn't damaged.
• Browser issues: Try a different browser (Chrome recommended) or clear your cache.

If problems persist, contact support with the filename and the error message you saw.

You can easily correct AI extraction errors:

• Click Edit on any extracted item
• Manually adjust weights, materials or quantities
• Click Save to update the record
• The AI learns from your corrections for future uploads

Always review extracted data before generating reports — this is your opportunity to catch and fix any errors.

Resetting your password is simple:

• Go to the Login page
• Click Forgot Password
• Enter your email address
• Check your email for a reset link
• Create a new password

Password reset links expire after 24 hours for security. If you don't receive the email, check your spam folder.